Think Through Your Processes & Customer Service This Time of Year

wrapped presents

Have you ever felt the joy of snagging the perfect, hard-to-come-by gift for someone and you just know they’ll think you’re super-awesome for coming through with the gift? I mean, feeling like you’re the hero, because you’ve figured out how to do the nearly impossible? Especially when it’s a win-win-win for everyone involved?  And then…

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